Overuse of exclamation points is a problem in today's email world. Tonality isn't always clear to begin with through writing, and rampant exclamations only add to the problem. Someone could be mad! sad! happy!!! It's hard to tell. Maybe they're just extra pumped about fulfilling a client request. Caps locked letters only muck up the system more. I have a friend who texts in all caps. DO YOU WANT TO GO TO CHIPOTLE TODAY? Perhaps, I do want to go to get a steak burrito, but I'm not angry about it.
This somewhat overlaps with the please and thank you epidemic. I'm a part of it myself. It's a hard habit to kick once you've started. I'm all about being polite, but it frightens me sometimes when I look back at my emails and realize i've written a 3 sentence email with 4 "pleases". My new year's resolution is to try and break the cycle. I think i'm going to bring back "cordially".
Thank you for your time. Thanks, Jeni
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